Privacy Policy

Information we collect

We may collect account and contact information; billing identifiers and subscription status supplied by Stripe; information you submit in a removal case, such as a name, phone number, past city or address, page URL, and description; case status and support communications; and limited technical, security, and usage information.

Please do not send passwords, full payment-card numbers, government identification numbers, or copies of intimate images. When reporting sensitive content, provide the page URL and a description only.

How we use information

We use information to authenticate accounts, provide subscribed services, investigate eligible exposures, prepare and track opt-out or takedown requests, monitor progress, communicate alerts, prevent fraud and misuse, comply with law, and maintain and improve Vanishly.

When information is shared

We may share the minimum necessary information with Stripe for billing; infrastructure and security providers that process information for us; data brokers, people-search services, websites, platforms, or their service providers when needed to submit an authorized request; professional advisers; and authorities when legally required or reasonably necessary to protect someone from harm. We do not sell personal information for money.

Sensitive-content requests

Vanishly is not intended to receive or store intimate images. Do not upload, email, download, or forward such material to us. We may provide guidance, help identify a platform’s reporting process, or help track an eligible request, but platforms and authorities make their own decisions.

Retention and security

We retain account, billing, case, consent, and support records only as reasonably necessary for service delivery, security, dispute handling, legal compliance, and legitimate business records. Retention periods vary by record and obligation. We use administrative, technical, and organizational safeguards, including encrypted transmission and access controls, but no system can guarantee absolute security.

Your choices and rights

You may review subscription information, update payment details, or cancel through the customer portal. Depending on where you live, you may also request access, correction, deletion, restriction, portability, or an appeal. We may verify your identity and retain information that law requires or permits us to keep.

Children

Vanishly is not directed to children acting on their own. A parent or legal guardian must submit and manage a child-related request. Do not submit sexual images of a minor. Use the specialized resources listed on our Contact & Safety page.

International processing and changes

Information may be processed where Vanishly and its providers operate, subject to applicable safeguards. We may update this policy as the service changes and will post the revised effective date. Material changes may also be communicated through the service.

Contact

Use the secure support path on our Contact & Safety page for privacy questions or requests.