TRUST & TRANSPARENCY
Cancellation & Refund Policy
Vanishly subscriptions are designed to be easy to manage, with clear renewal and first-purchase refund terms.
Effective September 7, 2026Cancel anytime
You may cancel through the Vanishly dashboard and Stripe Customer Portal. Unless the portal states otherwise, cancellation takes effect at the end of the current paid billing period. You retain access until then and will not be charged for another period.
30-day first-payment guarantee
You may request a refund of your first Vanishly subscription payment within 30 calendar days of that charge. The guarantee applies once per customer and household. It does not automatically refund later renewals, plan upgrades, duplicate accounts, or charges disputed through a financial institution, except where applicable law requires otherwise.
How to request a refund
Sign in, open the dashboard, and use the support path on our Contact & Safety page. Include the account email, charge date, and reason for the request. Do not include a full card number. We may request reasonable account verification.
Processing
Approved refunds are returned to the original payment method. Stripe and the customer’s financial institution control posting times. Canceling a subscription and requesting a refund are separate actions; cancel through the portal if you also want future renewals stopped.
Service outcomes
A third party’s refusal, delay, re-publication, or inability to remove information does not create a promise that Vanishly can control that source. The 30-day first-payment guarantee remains available according to the terms above.